FAQs

Where are you located? We are located in the great City by the Lake - Chicago, Illinois. We do not currently operate a brick-and-mortar storefront location yet.

Where do you bake your cookies? Lindy is a City of Chicago-licensed Shared Commercial Kitchen User at Envision Foods' Idelle Kipperman Kitchen, located in Humboldt Park. She is also certified as a City of Chicago Certified Foodservice Manager, maintains her State of Illinois Food Service Sanitation Certification, as well as the food industry's standard ServSafe Certification.

Ingredients – What ingredients are in your cookies? Lindy’s Cookie Studio uses only high-quality ingredients that include butter, flour, sugar, eggs, pure vanilla, and salt. That’s all, folks!!

Ingredients, Part Two – What’s on the top of your cookies? We use a high-quality fondant. Occasionally we hear people say they don't like fondant, and that might be because they’ve had some of the lesser quality stuff that’s out there. Our cookies truly do taste as good as they look. Fondant ingredients: powdered sugar, glucose (sugar), water, vegetable shortening, glycerine, and leaf gelatin.

Allergens Our cookies include dairy (eggs), flour (gluten), and while we do not use nuts in our recipe, for those most sensitive to nut allergies, we work in a commercial kitchen where the presence of nuts is there.

Other dietary considerations We do not yet carry gluten free, vegan, or keto treats. But stay tuned, we are working on it!

Shelf Life While we strongly urge our customers to enjoy the soft, delicious goodness of our cookies as soon as possible, they last a long time if kept wrapped at room temperature, and away from direct sunlight and warmer temperatures. Refrigerating cookies can cause condensation, so we don’t recommend that.

However, if saving for the long term, they can be successfully frozen if left in the wrapper and placed inside a food storage container or plastic wrap. Before enjoying, remove from freezer and let thaw for at least 8 hours. If the cookies were tightly packed in the freezer, be sure to unpack them to thaw properly.

Payments All orders must be fully paid, or we will not begin work on them. No exceptions.

Order Turnaround We currently ship orders out on Mondays. If your order requires gathering additional information (e.g. logo or photo images) your order may take longer to ship – please respond to any emails from Lindy’s Cookie Studio in a timely manner. Orders placed by Thursdays will ship the following Monday. Orders placed Thursday after 5pm CT through the weekend will ship out on the following Monday. For example, orders placed September 13 through September 16 will ship out on Monday September 20. An order placed on Friday September 17 will ship out on Monday September 27. 

Need them for a specific date? Exceptions are made for corporate and/or events that require delivery at a specific time. Related, if you have a specific date you want your cookies to arrive (for example, you are ordering on February 11, but want them to arrive on February 25, please email and let us know after you’ve ordered and we can make the appropriate shipping arrangements.

Cancellations For a full refund we require advance notification for the cancellation of your order. Orders under 100 cookies, you must provide at least 1 week notice. For orders of 100 or more cookies, we require 2 weeks notice. If not cancelled within this timeframe, refunds or store credits are at the discretion of the owner, and will depend on where your order is in the production process.

Returns/Refunds All sales are final, we accept no returns. 

Shipping Vendor Until further notice, all orders are shipped via UPS and FedEx.

Delivery Delivery in Chicago is a $10 flat rate. Delivery in the metro Chicago area is a $16 flat rate and includes the following counties: Suburban Cook, DuPage, Kane, Kendall, Lake, McHenry and Will.

Local Pick-Up At this time we are not allowed to permit pick-up at our commercial kitchen. Local pickup in the Bronzeville neighborhood can be arranged, with the specific location being provided with a paid order.

Other Stuff: Do you sell other items, like cakes or macarons? Not yet, but stay tuned!

Is my credit card information secure? We do not store credit card information. All payments are handled via 

Lindy's Cookie Studio Privacy Policy [Link to Privacy Policy]

Lindy's Cookie Studio Terms of Service [Link to Terms of Service]